A chat with the CEO: remarkable restaurant cleaning services

The daily maintenance of your storefront isn’t just a question of adherence to health codes and industry standards; it’s also about the impression your patrons and guests have when they walk into your store. A clean store or a clean restaurant keeps patrons coming back—it’s what ensures your business stays afloat.

Cleaning Services Group knows that when it comes to restaurant cleaning services and retail cleaning services, your image is just as important as your sanitized kitchen and your well-kept floors. 

So why hire a separate floor cleaning service to handle your hard floor care or other floor cleaning needs? 

Cleaning Services Group is well versed in how to extend the life of your floor and keep it looking its very best from season to season—including your hard floors. Whether marble, stone, VCT or ceramic tile, a rubber floor or LVT floor, Cleaning Services Group knows that hard floor care is as much about public perception as it is workplace safety. 

Your floor is an investment, and we know exactly how to protect that investment for you. 

Our CEO and owner, Dennis O’Brien, recently sat down with the folks over at Retail & Restaurant Facility Business and shared some of his thoughts for their December 2019-January 2020 publication. It gave O’Brien an opportunity to talk a little bit about what we do best: retail store cleaning services and restaurant cleaning services.

Retail & Restaurant Facility Business (R&R): Where are you based, and how long has the company been in business? 

Dennis O’Brien: Danvers, Mas­s. We’ve been in business for 28 years. 

R&R: What is your title, and how long have you been with the com­pany? 

O’Brien: I am the CEO and own­er. I’ve spent 28 years as owner of CSG and 40 years total in the in­dustry. 

R&R: What trades/services do you offer retailers and restaurants? 

O’Brien: Janitorial services as well as snow cleanup, pest control, window washing, floor care, con­crete polishing and stain remedia­tion. 

We also offer antibacterial wipes for use in stores, malls and restaurants. Table wipes for res­taurants are quicker, cleaner, more sanitary and, in the end, much cheaper than cloth tow­els. More importantly, the board of health prefers them. Oh, and don’t let the container steer you away—for your finer establishments, we can place the roll of wipes in a sleeker, more sophisticated dis­penser. 

R&R: In what regions of the coun­try do you conduct most of your business, or are you nationwide? 

O’Brien: We are a national com­pany with a heavy focus in the Northeast, Southeast, Mid-Atlan­tic and Southwest. 

R&R: What makes your compa­ny’s “signature service” stand out in the industry? 

O’Brien: Our proprietary soft­ware program, CAPs, is unique in that it focuses on the needs of each individual account. Our audits are detailed and customized to be sure nothing is overlooked, resulting in our signature service. 

R&R: What kind of feedback do you receive from clients? 

O’Brien: Our customers have very high standards, and they will tell you we consistently meet their expectations and often go beyond. Communication is key, and that’s our No. 1 priority. 

R&R: Why should owners/opera­tors choose your company to be their next vendor partner? 

O’Brien: Because we hold our­selves accountable, and we stand behind our work. We also provide results backed by data, and our pricing is usually within our cus­tomer’s budget. 

R&R: How many retail/restaurant clients do you have, and is that sector growing for you? Would you like to name any of your clients? 

O’Brien: We service approximate­ly 1,200 sites, and we are growing. 

R&R: Many traditional retail­ers, in particular, are downsizing their portfolios. Overall, the restau­rant and hospitality industries are growing. What other trends are you seeing in the industry? What is your advice for FM vendors reacting to this shift­ing climate? 

O’Brien: We are seeing 2 percent to 3 percent closing, and revamping services are all over the board. Due to tra­ditional retailers downsizing, dis­tribution centers and warehouses are on the rise, and we are very comfortable in that market. We pride ourselves on our data and our ability to provide the highest level of quality control in the in­dustry. 

My advice for other FM vendors is to constantly communicate with the customer and take a look at your data. Look at your frequen­cies vs. real need. Use the proper tools, such as invisible ink, color-coded floor plans and detail schedules, and as always, be sure to address any issues within 24 hours. 

R&R: What predictions do you have—for your company, your in­dustry or both—in 2020? 

O’Brien: We predict that custom­ers will come to us because we are a data-driven company provid­ing data-backed results. Others may refer to it as technology, but the technology is collecting data and combining it with equipment, tools and training that will result in higher productivity. 

I predict we will double in size as we continue to expand our foot­print in the restaurant and retail space as well as add additional Class A office buildings and distri­bution centers to our portfolio.

The main takeaway here? Cleaning Services Group not only has the tools to care for your hard floors, sanitize your kitchens, clean windows and much, much more. Cleaning Services Group also has the processes and plans in place to provide your business with hand-tailored, top-notch care with every visit.

We know that the key to unparalleled hospitality cleaning services is attention to detail. That’s why we take the time to learn the unique needs of your restaurant or retail business and provide specialized maintenance throughout your facility.

Whether retail or grocery store or elsewhere in the hospitality industry, Cleaning Services Group understands that a clean appearance and a healthy environment is everything to your business. We are well versed in health codes, kitchen and equipment deep-cleaning, and hygiene—it all matters. 

Cleaning Services Group goes well beyond traditional janitorial care to provide the kind of nuanced care you need and deserve.

Can we make a difference in your facility? In your hard floor care? In the day-to-day operations of your store or restaurant? Request a free estimate today to see why we’re the very best in restaurant cleaning services.